Hurricane Florence made landfall at Wrightsville Beach in Wilmington, NC on September 14, 2018. The storm hit our coast as a Category 1 hurricane, quickly followed by a dangerous 9-13-foot storm surge. By the evening of the 15th, the storm drenched the Carolinas and caused over 1,200 roads closures due to flood water blockages. The city of Wilmington was isolated for several days, until essential supplies like fuel and water were finally able to be brought in through treacherous back roads.
Many of our own employees were directly impacted by this storm, and experienced the same stress and catastrophic loss felt across the impacted area. But, with Baker Roofing Company as a community partner in the rebuilding effort, these same employees joined alongside the rest of the Baker Roofing Company team, and did their best to gear up and respond to the needs of the community.
Our Wilmington office remained operational and responsive to requests, but was without power for over a week. The perseverance and determination of our local team was a testament to their commitment to the local community. In a time when they had their own homes and families to consider, they continued to work countless hours for weeks and months, going above and beyond, with work days stretching late into the evenings. We are also grateful for our employees who travelled from other branches to help the coast. Employees traveled from Tennessee, Georgia, and Virginia to pitch in. Our commercial teams were on call throughout the storm, and hit the roads as soon as it was safe. They worked tirelessly to help hotels, medical centers, and other crucial institutions so they could perform their critical functions in the community with minimal interruption.
Facing one challenge after another, Baker Roofing had to get creative about getting additional supplies into Wilmington due to the numerous road closures. Our team was able to get special permission to fly in personnel and supplies from Raleigh to Wilmington. These supplies helped keep the operations effort resourced properly to perform their jobs as efficiently and effectively as possible.
Our residential team got to right to work using tarps and ice and water shield to prevent any water from further penetrating damaged homes. We received thousands of residential requests, and continue appreciate the patience shown to us by Wilmington homeowners. Our team would frequently go to a neighborhood for appointments to tarp a house or two and end up being asked to do half the neighborhood. One of our fundamentals at Baker is “Be Empathetic, Compassionate, and Courteous,” and we are proud of our team for taking the opportunity to just that. The entire coastal team exemplified our motto of ‘Always Good Work’ perfectly. We appreciate the patience of our customers while we were working to keep up with the increased demand.